Q2: Does explainability necessarily enhance users' trust in AI?
tool
Original address:
C
- User experience
- Based on large language model generation, there may be a risk of errors.
- The researchers found that although it is generally believed that the interpretability of the model can help improve the user's trust in the AI system, in the actual experiment, the global and local interpretability does not lead to a stable and significant trust improvement. Conversely, feedback (i.e., the output of the results) has a more significant effect on increasing user trust in the AI. However, this increased trust does not directly translate into an equivalent improvement in performance.
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- A2: Although it is generally believed that the explanatory nature of the model helps to improve user trust, the experimental results show that this enhancement is not significant and not as effective as feedback. In specific cases, such as areas of low expertise, some form of interpretation may result in only a modest increase in appropriate trust.
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